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Guide to Goods and Services Orders

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VCAT, the Victorian Civil and Administrative Tribunal, resolves disputes and make decisions.

After you apply - Goods and services disputes

After you’ve applied to VCAT, it’s important to understand what you need to do and what happens next.

On hearing day

Hearings are where all parties present their case, ask questions and provide evidence. VCAT makes a decision to resolve the dispute, for example by ordering one party to pay another party.

Koori support

If you’re Aboriginal or Torres Strait Islander, find out how we can help you at VCAT.

Legal help and advice services

VCAT cannot provide legal advice but there are service providers who can give legal advice or information.

How to send and access evidence in a residential tenancy case

If you're part of a residential tenancy case at VCAT, it's important to organise the documents you plan to use as evidence and send them to VCAT and the other parties.

Media centre

We aim to promote accurate and prolific reporting of matters that come before VCAT and a better understanding in the community about how VCAT works.

Media reporting

Learn more about what you can report in the media and how to obtain information about a case.

Our structure

Understand VCAT’s structure, divisions, what they do and who our leaders are.