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Feedback and complaints

VCAT is established by an Act of Parliament and is given jurisdiction by enabling enactments. We can only do what the law authorises us to do.

When there's a VCAT application about you

If there’s an application to VCAT to appoint a guardian, administrator or someone to support you to make decisions, find out what this means, how you’re involved, and what happens next.

Complaints policy

Any member of the public or group of people (including companies or public sector agencies) can make a complaint. We are committed to certain principles when handling a complaint.

VCAT to make an original jurisdiction decision

Under some Acts of Parliament, the Review and Regulation List of VCAT has the power to hear cases under 'original jurisdiction' as well as review jurisdiction.

Education and Care Services National Law Act 2010

In Victoria VCAT can conduct external reviews under Part 8 of the Education and Care Services National Law (National Law).

VCAT is on the move

Decisions

When VCAT makes a decision, we give an order in writing that states what must happen. Both parties must follow what the order says.

Witnesses and witness statements

Find out about different types of witnesses and what’s involved if you are asked to be a witness in a VCAT case.

Where to get help

These organisations may be able to help with your rental dispute, including giving you legal advice, financial and housing help, and domestic violence support.

Upcoming hearings

We hold hearings by phone, video conference, or in person. Hearings are held from 9:00 am, Monday to Friday. You should check your hearing details before your hearing.