Help and support Ways to resolve your dispute What are 3 ways to settle a dispute? Does VCAT use arbitration? How do I settle a dispute? What do I do if I’m the wrong person? What happens if we come to an agreement before attending VCAT? Can I cancel my application? See all articles Emergency assistance What can I do if I’m facing eviction? What can I do if I have an urgent guardianship issue? What can I do if I’m affected by family violence? How can I stop something or get someone to do something urgently? Can I make an urgent application? See all articles Rental disputes about bond, compensation or pets How do I apply about a rental dispute involving bond, compensation or pets? When will you hear my residential tenancy dispute about bond, compensation or pet issues? Can I cancel an application I lodged before 1 October and re-apply? Why has there been a delay in hearing my residential tenancy dispute? How is VCAT dealing with residential tenancy disputes about bond, compensation or pet matters in the backlog? See all articles How to pay VCAT fees What are the different fee categories? What concession card can I use? What can I do if I can’t pay the fees? How do I pay my VCAT application fee? How do I pay my VCAT hearing fee? Can I get a refund? See all articles COVID safety measures when attending VCAT venues What do I need to know if I’m going to VCAT in person? What happens if I find out I have COVID-19 in between my multi-day hearing? What if I have health concerns about going to VCAT in person? Who do I contact if I test positive for COVID-19 before my in-person hearing? Can I observe a hearing when I’m not a party in the case? My case is being heard by phone or videoconference, what is the process? See all articles Application help How can I get help with my application? Can I apply to VCAT over the phone? As a rental provider (landlord) when do I have to send a notice to a renter (tenant)? Can I get compensation from my rental provider (landlord) or renter (tenant)? How do I calculate rent for a residential tenancy dispute? How do I file a small claim in Victoria? See all articles Applications in progress When will I go to VCAT? How long until VCAT contacts you? What's my VCAT reference number? How do I send documents to other people in the case? How do I settle a dispute? What’s expert evidence? See all articles How to respond to an application or VCAT notice Why has VCAT contacted me? What do I do if I’m the wrong person? What does VCAT stand for? How do I write a 'points of defence'? What’s a counterclaim? What do I do if I haven’t received documents? See all articles How to get ready for your hearing What do I bring to VCAT? What’s expert evidence? How do I get an affidavit? How do I make a statutory declaration? How do I prepare a tribunal book? How do you address a VCAT member? See all articles Help with your hearing What happens at a phone hearing? Where is VCAT? How do I get the date of my hearing? How do I change my VCAT date? What happens if I can’t come to VCAT? What happens if I miss my hearing? See all articles Help with your mediation Is everything discussed in a mediation confidential? Is a mediation recorded? Can I or anyone else get a copy of the recording? What happens if I miss my mediation? At a hearing, will the VCAT member know what was discussed in a mediation? If I have raised multiple issues about the same rental property, will they be discussed in the same mediation session? What do I do if I have resolved my dispute before my mediation or hearing? See all articles What to do when things change How do I change my VCAT application? Can I change the amount I'm claiming in my application? What happens if we come to an agreement before attending VCAT? Can I cancel my application? Can I add someone to an application? Can I get the hearing venue changed in a case about guardians and administrators? See all articles Support services at VCAT What support can I get on the day at VCAT? How do I get an interpreter? How do I get family violence support? What support is there for people with disability? How does VCAT support Aboriginal people? How do I get help with completing my application? See all articles About VCAT decisions and orders Where can I find VCAT decisions? How can I get my bond back? When do I get the final decision? Who enforces the order? Can VCAT award damages? How can I apply for a review? See all articles After your case has ended How long do I have to appeal a VCAT decision? How can I get my evidence or exhibits? See all articles Help with legal advice Should I get a lawyer? What other organisations can help? Who pays for my legal costs? See all articles Submit your Account by Administrator (ABA) How do I submit an ABA? When can I start an ABA? What if I don't submit the ABA or pay the annual fee? What if I can't pay the ABA annual administration fee? How do I log in to the ABA form? What if I forgot my password for the ABA form? See all articles Your privacy and access to information How private is information about me and my case at VCAT? How private is a case about guardians, administrators, supportive roles or powers of attorney? Who can go to VCAT hearings? How can I see a VCAT file? How can I access documents for a residential tenancy case? How can I get a recording or transcription? See all articles Online applications and passwords How do I return to my saved application? How do I log in to my account? How do I find all my applications? How do I delete a draft application? How do I reset my password? How do I get technical support? See all articles More help with your hearing or mediation Who can I bring to VCAT? Can I have someone speak for me? Who presides over VCAT hearings? Can I bring my own technology to the hearing? Who can represent the owners corporation at VCAT? What if a witness won’t come to VCAT? See all articles More help with Account by Administrator (ABA) How do I provide supporting documents in the ABA form? What if I don't have a computer to submit the ABA online? What if a represented person has more than one administrator? What if my financial summary information in the ABA form doesn't balance? Should I keep a copy of the ABA? What if I need to change my details but already submitted by ABA? See all articles More articles Koori support How to join a phone or videoconference Disability support services Family violence support How can I get help with my application?
