Privacy at VCAT

The Victorian Civil and Administrative Tribunal Act 1998 (the VCAT Act) governs what information is available. It balances the principle that justice should usually be administered in public, with principles of privacy.

This means there is a balance between the information we must share and keeping your information confidential.

How we store information

We store information about people who have been involved in cases at VCAT. We store this information in our register and in our files about individual cases.

The information we get from people involved in a case can include:

  • names
  • addresses
  • phone numbers.

Our files can hold:

  • the original application to VCAT
  • VCAT orders
  • correspondence between the parties and VCAT
  • expert reports, for example medical reports
  • documents provided to VCAT by the parties.

Generally, we keep final orders for 15 years, and other information for five years after the case is finalised.

The law prohibits us from disclosing any other information about you to the public.

How we share information between parties in a case

If you give us information for a case we’re hearing, we’re obliged by law to share it with other parties in the case.

This includes copying in all parties involved in a case to emails, so each party can see they have received the same information.

If you want to give information to us in confidence you must first apply for confidentiality.

Information the public can access

The decisions we make, called ‘orders’, are generally available to the public.

Most hearings are open to the public, including journalists, and they can hear information and evidence you give.

We can:

  • publish decisions on public record (the final VCAT orders which decide a case)
  • repeat anything said or done at a public hearing
  • allow the public and journalists to search the register and files.

If there are written reasons about a decision, you can view the decision on the Australasian Legal Information Institute website.

If any person searches the internet using a person's name recorded in the decision, they may find the decision. In guardianship cases, the names of the person the application is about and any of their family members are made anonymous before the decision is published.

If a case has attracted high levels of media or public interest, we publish these as ‘high profile decisions’ on our website.

When the public can see a party’s home address

Some orders allow a reader to discover a party’s home address. If the place where you live is the address of a dispute, a member of the public may see your home address.

This can happen when you’re involved in a dispute about:

  • a rental property
  • a home renovation or building
  • local government rates for a particular address.

Apply to keep your information confidential

You can apply to VCAT to keep your information confidential.

You must apply before we make any orders.

You can apply in three ways:

When we restrict access to information

Our ability to protect information is limited by the law and principles of open justice.

Depending on the circumstances, we can protect information in any type of case. It’s particularly important to protect information in cases involving:

  • children
  • adoption
  • guardianship
  • intellectual disability or mental illness
  • medical treatment
  • victims of crime
  • freedom of information or privacy matters.

We can restrict this information when:

  • a file is covered by law under the Freedom of Information Act 1982 (VCAT Act - Schedule 1, Clause 30)
  • we make an order under section 144 of the VCAT Act 1998 (orders on the register)
  • we make an order under section 146 of the VCAT Act 1998 restricting access to the file
  • there is a suppression (non-publication) order on the file you want to view
  • they are files about guardianship matters or reviews of decisions from government and other authorities. A VCAT member will decide if you can access these files.

If you’re a party involved into a case, you can ask VCAT for access to a file that’s been restricted. We may not agree to your request. You can’t ask to view a file covered by Freedom of Information laws.

We can generally have a file ready to view within 48 hours. Allow up to 10 business days for archived files to arrive from our off-site storage facility.

Find out how to view a VCAT file

Publication and broadcast of information in a guardianship case

You can’t publish or broadcast any report that could cause a person involved in a guardianship case to be identified, unless VCAT orders otherwise.

Read more about access to documents in a guardianship case

Related pages

Apply for confidentiality

Most VCAT files, hearings and decisions are open to the public and media. If you want information to stay private, you must apply for confidentiality.

Recordings and transcripts of VCAT hearings

You can request an audio CD or a written transcript of the hearing.

View a VCAT file

When you’re not a party to a case, you can apply and pay to view most VCAT files.