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Other organisations that may help
We can’t give you legal advice, but there are other organisations you can speak to about your dispute.
These organisations may be able to help. You can contact them before you come to VCAT, or after your case has started.
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Residential tenancies
Consumer Affairs Victoria (CAV)
Information and advice on renting and accommodation, estate agents, building, shopping and trading.
Tenants Victoria
Advice on renting and your rights. This service is available to tenants of all property types, including caravan parks.
Renting information at Consumer Affairs Victoria
Information and advice about your rights and responsibilities if you rent residential property.
How renting works in other languages
Get information on renting in Victoria in Arabic, Swahili, Karen and Dari. Learn about bonds, condition reports, repairs, and how to start and end a lease.
Court Network
Free, confidential support and information for court users, provided by volunteers. Call 1800 571 239.
Justice Connect
Free legal services for disadvantaged people and the community organisations that support them.
Federation of Community Legal Centres
Help for people facing economic, cultural or social disadvantage who have been impacted by legal issues.
Services Victoria - Homelessness and family violence
Help for people experiencing homelessness or family violence. Includes information on after-hours services, specialist services and homelessness support.
Real Estate Institute of Victoria (REIV)
Represents real estate professionals in Victoria in city, rural and regional areas.
Residential Tenancies Bond Authority (RTBA)
Search for, lodge and pay residential tenancy bonds.
National Tenancy Database
Search for, lodge and pay residential tenancy bonds.
Housing for the Aged Action Group
Support for people over 50 who are seeking housing or who have housing issues.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Anika Legal
Free online legal service helping residential tenants with repairs, including advice and help to prepare for VCAT.
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Tenancy Assistance and Advocacy Program providers
Helps renters experiencing financial disadvantage or family violence.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Justice Connect's Homeless Law Service
Offers free legal representation to renters at risk of eviction into homelessness and renters impacted by family violence.
Planning
Know Your Council
Find your local council and understand how councils make decisions on planning permits.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Department of Justice and Community Safety
Provides information about native title and the land use agreements under the Traditional Owners Settlement Act 2010.
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Department of Energy, Environment and Climate Action (DEECA)
Information on land planning, property and land titles and land administration.
Goods and services
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Consumer Affairs Victoria (CAV)
Information and advice on renting and accommodation, estate agents, building, shopping and trading.
Dispute Settlement Centre of Victoria
Free help with disputes about property, trees, fences, owners corporations and retirement villages.
Australian Securities and Investment Commission (ASIC)
Australia’s corporate, markets and financial services regulator. Contact ASIC to get documents to confirm a company's status and registered address.
Business Victoria
Online resource designed to help Victorian businesses.
Australian Competition and Consumer Commission (ACCC)
Gives both consumers and businesses information to ensure fair trading and competition.
Consumer Action Law Centre
Free and independent legal help and financial counselling. Based in Melbourne.
Fair Work Ombudsman
Information and advice about rights, obligations and fair work practices. Employers and employees can also find out about pay rates.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Guardians and administrators
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Office of the Public Advocate
Advice on guardianship and advocacy matters for Victorians living with a disability. Also undertakes the role of guardian for some Victorians.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
State Trustees
Support for Victorians who can't manage their own affairs due to mental illness, injury or disability.
Seniors Rights
Information, support, legal advice and education for seniors. Legal services and advocacy for individuals experiencing elder abuse.
Victorian Advocacy League for Individuals with a Disability (VALID)
Represents and supports adults with an intellectual disability.
Victorian Disability Services Commissioner
Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.
Villamanta Disability Rights Legal Service
Free legal services for people with disability, their carers and advocates.
Australian Unity Trustee Services
Financial advice and trustee services for all Victorians. Can be appointed as administrator in some circumstances.
Equity Trustees
Financial administration services. May be appointed as an administrator by VCAT. They may also act as an executor.
Perpetual Trustees
Financial advice and trustee services. This includes help with estate administration, trusts and tax management.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Owners corporations
Federation of Community Legal Centres
Help for people facing economic, cultural or social disadvantage who have been impacted by legal issues.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Consumer Affairs Victoria (CAV)
Information and advice on renting and accommodation, estate agents, building, shopping and trading.
Dispute Settlement Centre of Victoria
Free help with disputes about property, trees, fences, owners corporations and retirement villages.
Strata Community Association
Get news and information about issues affecting owners corporations.
Australian Securities and Investment Commission (ASIC)
Australia’s corporate, markets and financial services regulator. Contact ASIC to get documents to confirm a company's status and registered address.
Building and construction
Domestic Building Dispute Resolution Victoria (DBDRV)
Advice on disputes about building and construction or property.
Victorian Building Authority
Regulates the building and plumbing industry in Victoria.
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Consumer Affairs Victoria (CAV)
Information and advice on renting and accommodation, estate agents, building, shopping and trading.
Dispute Settlement Centre of Victoria
Free help with disputes about property, trees, fences, owners corporations and retirement villages.
Building Information Line
Information and advice about building and renovating.
Australian Securities and Investment Commission (ASIC)
Australia’s corporate, markets and financial services regulator. Contact ASIC to get documents to confirm a company's status and registered address.
Archicentre Australia
Property and building assessment experts and design architects.
Building Appeals Board
Hears appeals about building control matters. They can also tell you if a building complies with the Building Act 1993.
Energy and Water Ombudsman Victoria
Resolves customer complaints and disputes about electricity, gas and water service providers.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Justice Connect Domestic Building Legal service
Free legal services for building owners experiencing disadvantage.
Retail and commercial leases
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Business Victoria
Online resource designed to help Victorian businesses.
Victorian Small Business Commissioner
Helps to resolve small business and commercial tenancy disputes. Provides low-cost mediation for small business.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Review and regulation
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Office of the Health Complaints Commissioner
A free and confidential service if you have concerns about a health service provider or your health privacy.
Office of the Victorian Information Commissioner
Advice and guidance on freedom of information and privacy matters.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Worksafe Victoria
Enforces Victoria’s occupational health and safety and accident compensation laws.
Australian Health Practitioner Regulation Agency
Regulates health professionals as part of the National Registration and Accreditation Scheme. Often involved in VCAT cases.
Service Victoria
Provides online access to a range of Victorian government services and transactions from one place.
Transport Accident Commission (TAC)
Support for those who have been injured on the roads. Promotes and oversees road safety in Victoria. Often a party to VCAT proceedings.
Births, Deaths and Marriages Victoria
Records all births, adoptions, marriages and deaths in Victoria. Registers domestic and caring relationships, changes of name, and provides certificates of events.
Victims of Crime Assistance Tribunal
Help and financial support for expenses that were a result of a crime, or that are likely to be a result of the crime.
Office of Racing Integrity Commissioner
Independent oversight of integrity matters across racing codes. Oversees Racing Victoria Ltd, Harness Racing Victoria and Greyhound Racing Victoria. Often involved in VCAT cases.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Victorian Disability Worker Commission
Regulation of registered and unregistered disability workers in Victoria and investigation of complaints.
Co-owned land and goods
Australian Securities and Investment Commission (ASIC)
Australia’s corporate, markets and financial services regulator. Contact ASIC to get documents to confirm a company's status and registered address.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Dispute Settlement Centre of Victoria
Free help with disputes about property, trees, fences, owners corporations and retirement villages.
Environment and resources
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Department of Energy, Environment and Climate Action (DEECA)
Information on land planning, property and land titles and land administration.
Know Your Council
Find your local council and understand how councils make decisions on planning permits.
Environment Protection Authority Victoria
Prevents harm from pollution and waste in Victoria. Works with the community, industry and businesses.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Earth Resources
Department of Jobs, Precincts and Regions' Earth Resources website shares legislation about Victoria's earth resources, including extractive industries, mining, oil and gas.
DEECA: Water and Catchments
DEECA manages groundwater, catchments and waterways, infrastructure, water saving and re-use projects, flood management, governance and water legislation.
Melbourne Strategic Assessment
The Melbourne Strategic Assessment program manages the impact of urban development on significant vegetation communities, plants and animals.
Department of Justice and Community Safety
Provides information about native title and the land use agreements under the Traditional Owners Settlement Act 2010.
Legal practice
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Victorian Legal Services Board and Commissioner
An independent authority that regulates the legal profession in Victoria.
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Court Network
Free, confidential support and information for court users, provided by volunteers. Call 1800 571 239.
Justice Connect
Free legal services for disadvantaged people and the community organisations that support them.
Federation of Community Legal Centres
Help for people facing economic, cultural or social disadvantage who have been impacted by legal issues.
Victorian Aboriginal Legal Service
Access legal advice if you are an Aboriginal or Torres Strait Islander. Call 1800 064 865.
Land valuation
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Valuer-General Victoria
Decides on council rating valuations and valuation for State Government property transactions.
Department of Energy, Environment and Climate Action (DEECA)
Information on land planning, property and land titles and land administration.
Know Your Council
Find your local council and understand how councils make decisions on planning permits.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Powers of attorney
Perpetual Trustees
Financial advice and trustee services. This includes help with estate administration, trusts and tax management.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Office of the Public Advocate
Advice on guardianship and advocacy matters for Victorians living with a disability. Also undertakes the role of guardian for some Victorians.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
State Trustees
Support for Victorians who can't manage their own affairs due to mental illness, injury or disability.
Seniors Rights
Information, support, legal advice and education for seniors. Legal services and advocacy for individuals experiencing elder abuse.
Victorian Advocacy League for Individuals with a Disability (VALID)
Represents and supports adults with an intellectual disability.
Victorian Disability Services Commissioner
Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.
Villamanta Disability Rights Legal Service
Free legal services for people with disability, their carers and advocates.
Australian Unity Trustee Services
Financial advice and trustee services for all Victorians. Can be appointed as administrator in some circumstances.
Equity Trustees
Financial administration services. May be appointed as an administrator by VCAT. They may also act as an executor.
Disability Act cases
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Victorian Disability Services Commissioner
Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Equal Opportunity
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Victorian Equal Opportunity and Human Rights Commission
Information and education about equal opportunity and racial and religious vilification. They also provide a dispute resolution service and education, training and consultancy services.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Privacy and health records
Office of the Health Complaints Commissioner
A free and confidential service if you have concerns about a health service provider or your health privacy.
Centrelink
Government services and payments for eligible Australians.
Office of the Victorian Information Commissioner
Advice and guidance on freedom of information and privacy matters.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Victorian Disability Services Commissioner
Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Mental health
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Mental Health Tribunal
Makes decisions on whether patients need compulsory mental health treatment.
State Trustees
Support for Victorians who can't manage their own affairs due to mental illness, injury or disability.
Lifeline 13 11 14
Provides access to 24 hour crisis support and suicide prevention services.
Suicide Line
24-hour telephone counselling for people at risk of suicide or people concerned about someone else’s risk of suicide.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Voluntary assisted dying
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Traditional owners and Aboriginal heritage
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Department of Energy, Environment and Climate Action (DEECA)
Information on land planning, property and land titles and land administration.
Know Your Council
Find your local council and understand how councils make decisions on planning permits.
Aboriginal Victoria
Community strengthening and engagement, cultural heritage management and protection.
Heritage Victoria
Protects non-Aboriginal cultural heritage places and objects that are significant to the State of Victoria.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Department of Justice and Community Safety
Provides information about native title and the land use agreements under the Traditional Owners Settlement Act 2010.
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Unreasonable flow of water between properties
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Energy and Water Ombudsman Victoria
Resolves customer complaints and disputes about electricity, gas and water service providers.
Department of Energy, Environment and Climate Action (DEECA)
Information on land planning, property and land titles and land administration.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
Medical Treatment and Advance Care Directives
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Office of the Public Advocate
Advice on guardianship and advocacy matters for Victorians living with a disability. Also undertakes the role of guardian for some Victorians.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.
All
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
Victoria Legal Aid
Free legal information over the phone. Call 1300 792 387, Monday to Friday from 8am to 6pm.
Federation of Community Legal Centres
Help for people facing economic, cultural or social disadvantage who have been impacted by legal issues.
Victorian Bar
You can find a barrister yourself on the Victorian Bar website.