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Feedback and complaints

VCAT is established by an Act of Parliament and is given jurisdiction by enabling enactments. We can only do what the law authorises us to do.

End a case by dismissal or strike out

When you respond to an application against you, you can ask for VCAT to dismiss a case or end it in a strike out.

Complaints policy

Any member of the public or group of people (including companies or public sector agencies) can make a complaint. We are committed to certain principles when handling a complaint.

Building and construction

Domestic or commercial building disputes between a property owner, builder, sub-contractor, architect, engineer or other building practitioner – or any combination of these.

Guardians and administrators

Appoint or make decisions about a guardian or administrator, a supportive guardian or supportive administrator.

Livestock Disease Control Act 1994

VCAT can review certain decisions made by the Minister for Agriculture and the Secretary of the Department of Energy, Environment and Climate Action under the Livestock Disease Control Act 1994.

Hearings 'on the papers'

A hearing 'on the papers' is a process where a VCAT member makes a decision on your case based on written submissions of the parties, without you needing to attend.

Residential tenancies

If you have an issue about a rental property, you may be able to come to VCAT to have it resolved.

Remuneration scale for certain administrators under the Guardianship and Administration Act 2019

After you apply - Residential tenancy cases

After you’ve applied, it’s important to understand the VCAT process. Find out what you need to do and what happens next.