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Other organisations that may help
We can’t give you legal advice, but there are other organisations you can speak to about your dispute.
These organisations may be able to help. You can contact them before you come to VCAT, or after your case has started.
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Residential tenancies
External link
1300 MOB VLA
A dedicated helpline for the First Nations community that is a culturally safe, holistic and community-led service, for mob by mob.
External link
Aboriginal Housing Victoria (AHV)
Long term housing for Aboriginal and Torres Strait Islander people living in Victoria.
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Anglicare Victoria
A range of programs to relieve financial and rental stress.
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Anika Legal
Free online legal service that helps Victorian renters take control of their living situation.
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ARC Justice
Housing help, legal help and tenancy advocacy services for people in Central and Northern Victoria.
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Consumer Affairs Victoria (CAV)
Information and advice on renting and accommodation, estate agents, building and construction, shopping and trading. CAV help create a competitive and fair marketplace for businesses and consumers.
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Court Network
Free community court support service that enables people to better understand and navigate the courts.
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Dear Landlord
A free online self-help tool for renters offered by Justice Connect to guide you through your options and help you take action.
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Federation of Community Legal Centres
Help for people facing economic, cultural or social disadvantage who have been impacted by legal issues.
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Good Shepherd
Borrow money for essentials. Good Shepherd offer No Interest Loan Scheme (NILS) to buy essential household items like fridges, washing machines, televisions, beds and clothes dryers.
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Housing for the Aged Action Group
Free and confidential advice to older people living in rental accommodation.
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Inner Melbourne Community Legal
Free legal assistance to disadvantaged people in the City of Melbourne.
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Justice Connect
Free legal services for disadvantaged people and the community organisations that support them.
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Launch Housing
Emergency shelter, crisis accommodation, specialist support, and rough sleeping service.
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Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
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Mob Strong Debt Help
Free legal advice and financial counselling service for Aboriginal and Torres Strait Islander people.
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National Debt Helpline
Free financial counselling and advice available online or over the phone.
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Orange Door
Help for people who are experiencing or using family violence or who need support with the care and wellbeing of children and young people.
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Peninsula Community Legal Centre (PCLC)
Free legal advice to people who live, work or study in Frankston, Casey, Cardinia, Glen Eira, Kingston and Mornington Peninsula.
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Quantum
A range of services throughout Gippsland including youth crisis accommodation, tenancy advocacy and family violence support.
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Residential Tenancies Bond Authority (RTBA)
Search for, lodge and pay residential tenancy bonds.
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Safe Steps
Immediate and free service for all people experiencing family and domestic violence.
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Services Australia (Centrelink)
Government payments and services for eligible Australians, including crisis payments.
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South-East Monash Legal Service
Free and confidential legal help to people in the southeast, including the City of Greater Dandenong, Casey and Cardinia.
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St Vincent de Paul (Vinnies)
A range of financial advice programs including budgeting and individual support services.
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Tenants Victoria
Information and advice for renters of all property types.
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The Salvation Army
Social services including financial support, counselling services, and homes for individuals and families experiencing social disadvantage.
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Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Aboriginal Legal Service (VALS)
Legal advice and advocacy for Aboriginal and Torres Strait Islander people.
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Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
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Victorian Public Tenants Association
Information and advocacy for public housing tenants and those on the wait list.
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Villamanta Disability Rights Legal Service
Free legal services for people with disability, their carers and advocates.
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Wayss
Personalised support and places to stay for people at risk of or experiencing family violence, housing insecurity or homelessness in Dandenong, Casey, Cardinia, Frankston and parts of the Mornington Peninsula.
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West Heidelberg Community Legal
Free, confidential legal support for vulnerable people living in Banyule.
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West Justice
Specialist advice and representation to vulnerable and disadvantaged Victorians who are having residential tenancy issues.
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YWCA
Social and affordable housing for women and gender diverse people.
Guardians and administrators
External link
1300 MOB VLA
A dedicated helpline for the First Nations community that is a culturally safe, holistic and community-led service, for mob by mob.
External link
Australian Unity Trustee Services
Financial advice and trustee services for all Victorians. Can be appointed as administrator in some circumstances.
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Equity Trustees
Financial administration services. May be appointed as an administrator by VCAT. They may also act as an executor.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Mental Health Legal Centre (MHLC)
Free legal services for people with mental ill health.
External link
Office of the Public Advocate
Advice on guardianship and advocacy matters for Victorians living with a disability. Also undertakes the role of guardian for some Victorians.
External link
Perpetual Trustees
Financial advice and trustee services. This includes help with estate administration, trusts and tax management. Read the linked PDF brochure for more information.
External link
Seniors Rights
Information, support, legal advice and education for seniors. Legal services and advocacy for individuals experiencing elder abuse.
External link
State Trustees
Support for Victorians who can't manage their own affairs due to mental illness, injury or disability.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Advocacy League for Individuals with a Disability (VALID)
Represents and supports adults with an intellectual disability.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
External link
Victorian Disability Services Commissioner
Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.
External link
Villamanta Disability Rights Legal Service
Free legal services for people with disability, their carers and advocates.
Legal practice
External link
1300 MOB VLA
A dedicated helpline for the First Nations community that is a culturally safe, holistic and community-led service, for mob by mob.
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Federation of Community Legal Centres
Help for people facing economic, cultural or social disadvantage who have been impacted by legal issues.
External link
Justice Connect
Free legal services for disadvantaged people and the community organisations that support them.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Aboriginal Legal Service (VALS)
Legal advice and advocacy for Aboriginal and Torres Strait Islander people.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
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Victorian Legal Services Board and Commissioner
An independent authority that regulates the legal profession in Victoria.
Equal Opportunity
External link
1300 MOB VLA
A dedicated helpline for the First Nations community that is a culturally safe, holistic and community-led service, for mob by mob.
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
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Victorian Equal Opportunity and Human Rights Commission
Information and education about equal opportunity and racial and religious vilification. They also provide a dispute resolution service and education, training and consultancy services.
Building and construction
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Archicentre Australia
National provider of design architects and building assessment experts, offering independent advice for building, buying and renovating.
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Australian Securities and Investment Commission (ASIC)
Australia’s integrated corporate, markets, financial services and consumer credit regulator. ASIC provide documents to confirm a company's status and registered address.
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Building and Plumbing Commission
Bringing together regulation, dispute resolution and insurance into a single agency, making it easier for consumers and practitioners to access building and plumbing services and information.
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Building Appeals Board
Specialist expert tribunal that makes decisions about matters relating to the Building Act 1993 and the Building Regulations 2018.
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Consumer Affairs Victoria (CAV)
Information and advice on renting and accommodation, estate agents, building and construction, shopping and trading. CAV help create a competitive and fair marketplace for businesses and consumers.
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
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Dispute Settlement Centre of Victoria
Provides free dispute resolution services across Victoria, as well as training and accrediting mediators to national standards.
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Energy and Water Ombudsman Victoria
Resolves customer complaints and disputes about electricity, gas and water service providers.
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Justice Connect Domestic Building Legal service
Free legal services for building owners experiencing disadvantage.
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Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
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Victorian Building Authority
Regulates the building and plumbing industry in Victoria.
Goods and services
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Australian Competition and Consumer Commission (ACCC)
Competition, consumer, fair trading and product safety regulator. They are responsible for making sure that individuals and businesses comply with Australian competition and consumer protection laws
External link
Australian Securities and Investment Commission (ASIC)
Australia’s integrated corporate, markets, financial services and consumer credit regulator. ASIC provide documents to confirm a company's status and registered address.
External link
Business Victoria
Comprehensive online resources designed to help Victorians start, run and grow their business.
External link
Consumer Action Law Centre
Free and independent legal help and financial counselling. Based in Melbourne.
External link
Consumer Affairs Victoria (CAV)
Information and advice on renting and accommodation, estate agents, building and construction, shopping and trading. CAV help create a competitive and fair marketplace for businesses and consumers.
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Dispute Settlement Centre of Victoria
Provides free dispute resolution services across Victoria, as well as training and accrediting mediators to national standards.
External link
Fair Work Ombudsman
Information and advice about rights, obligations and fair work practices. Employers and employees can also find out about pay rates.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
Review and regulation
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Australian Health Practitioner Regulation Agency (AHPRA)
As part of the National Registration and Accreditation Scheme, they ensure that Australia’s registered health practitioners are suitably trained, qualified and safe to practise.
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Births, Deaths and Marriages Victoria
Records all births, adoptions, marriages and deaths in Victoria. Registers domestic and caring relationships, changes of name, and provides certificates of events.
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Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
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Office of Racing Integrity Commissioner
Independent oversight of integrity matters across racing codes. Oversees Racing Victoria Ltd, Harness Racing Victoria and Greyhound Racing Victoria. Often involved in VCAT cases.
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Office of the Health Complaints Commissioner
A free and confidential service if you have concerns about a health service provider or your health privacy.
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Office of the Victorian Information Commissioner
Advice and guidance on freedom of information and privacy matters.
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Services Australia (Centrelink)
Government payments and services for eligible Australians, including crisis payments.
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Transport Accident Commission (TAC)
Support for those who have been injured on the roads. Promotes and oversees road safety in Victoria. Often a party to VCAT proceedings.
External link
Victims of Crime Assistance Tribunal
Help and financial support for expenses that were a result of a crime, or that are likely to be a result of the crime.
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Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
External link
Victorian Disability Worker Commission
Regulation of registered and unregistered disability workers in Victoria and investigation of complaints.
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Worksafe Victoria
Enforces Victoria’s occupational health and safety and accident compensation laws.
Owners corporations
External link
Australian Securities and Investment Commission (ASIC)
Australia’s integrated corporate, markets, financial services and consumer credit regulator. ASIC provide documents to confirm a company's status and registered address.
External link
Consumer Affairs Victoria (CAV)
Information and advice on renting and accommodation, estate agents, building and construction, shopping and trading. CAV help create a competitive and fair marketplace for businesses and consumers.
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Dispute Settlement Centre of Victoria
Provides free dispute resolution services across Victoria, as well as training and accrediting mediators to national standards.
External link
Federation of Community Legal Centres
Help for people facing economic, cultural or social disadvantage who have been impacted by legal issues.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Strata Community Association
Get news and information about issues affecting owners corporations.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
Co-owned land and goods
External link
Australian Securities and Investment Commission (ASIC)
Australia’s integrated corporate, markets, financial services and consumer credit regulator. ASIC provide documents to confirm a company's status and registered address.
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Dispute Settlement Centre of Victoria
Provides free dispute resolution services across Victoria, as well as training and accrediting mediators to national standards.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
Powers of attorney
External link
Australian Unity Trustee Services
Financial advice and trustee services for all Victorians. Can be appointed as administrator in some circumstances.
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Equity Trustees
Financial administration services. May be appointed as an administrator by VCAT. They may also act as an executor.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Office of the Public Advocate
Advice on guardianship and advocacy matters for Victorians living with a disability. Also undertakes the role of guardian for some Victorians.
External link
Perpetual Trustees
Financial advice and trustee services. This includes help with estate administration, trusts and tax management. Read the linked PDF brochure for more information.
External link
Seniors Rights
Information, support, legal advice and education for seniors. Legal services and advocacy for individuals experiencing elder abuse.
External link
State Trustees
Support for Victorians who can't manage their own affairs due to mental illness, injury or disability.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Advocacy League for Individuals with a Disability (VALID)
Represents and supports adults with an intellectual disability.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
External link
Victorian Disability Services Commissioner
Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.
External link
Villamanta Disability Rights Legal Service
Free legal services for people with disability, their carers and advocates.
Retail and commercial leases
External link
Business Victoria
Comprehensive online resources designed to help Victorians start, run and grow their business.
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
External link
Victorian Small Business Commissioner
Helps to resolve small business and commercial tenancy disputes. Provides low-cost mediation for small business.
Disability Act cases
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Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
External link
Victorian Disability Services Commissioner
Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.
Planning
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Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Department of Energy, Environment and Climate Action (DEECA)
Working to ensure that Victoria has a safe and reliable water supply.
External link
Know Your Council
Find your local council and understand how councils make decisions on planning permits.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
Land valuation
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Department of Energy, Environment and Climate Action (DEECA)
Working to ensure that Victoria has a safe and reliable water supply.
External link
Know Your Council
Find your local council and understand how councils make decisions on planning permits.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Valuer-General Victoria
Decides on council rating valuations and valuation for State Government property transactions.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
Environment and resources
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Department of Energy, Environment and Climate Action (DEECA)
Working to ensure that Victoria has a safe and reliable water supply.
External link
Environment Protection Authority Victoria
Prevents harm from pollution and waste in Victoria. Works with the community, industry and businesses.
External link
Know Your Council
Find your local council and understand how councils make decisions on planning permits.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Melbourne Strategic Assessment
The Melbourne Strategic Assessment program manages the impact of urban development on significant vegetation communities, plants and animals.
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Resources Victoria
Resources Victoria regulate the resources industry and share legislation about Victoria's earth resources.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
Traditional owners and Aboriginal heritage
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Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Department of Energy, Environment and Climate Action (DEECA)
Working to ensure that Victoria has a safe and reliable water supply.
External link
First Peoples - State Relations
Responsible for the Victorian Government's work in the areas of cultural rights, self-determination, treaty and truth telling.
External link
Heritage Victoria
Protects non-Aboriginal cultural heritage places and objects that are significant to the State of Victoria.
External link
Know Your Council
Find your local council and understand how councils make decisions on planning permits.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
Medical treatment and advance care directives
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Office of the Public Advocate
Advice on guardianship and advocacy matters for Victorians living with a disability. Also undertakes the role of guardian for some Victorians.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
Privacy and health records
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Mental Health Legal Centre (MHLC)
Free legal services for people with mental ill health.
External link
Office of the Health Complaints Commissioner
A free and confidential service if you have concerns about a health service provider or your health privacy.
External link
Office of the Victorian Information Commissioner
Advice and guidance on freedom of information and privacy matters.
External link
Services Australia (Centrelink)
Government payments and services for eligible Australians, including crisis payments.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
External link
Victorian Disability Services Commissioner
Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.
Voluntary assisted dying
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
Unreasonable flow of water between properties
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Department of Energy, Environment and Climate Action (DEECA)
Working to ensure that Victoria has a safe and reliable water supply.
External link
Energy and Water Ombudsman Victoria
Resolves customer complaints and disputes about electricity, gas and water service providers.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.
Mental health
External link
Court Network
Free community court support service that enables people to better understand and navigate the courts.
External link
Law Institute of Victoria (LIV)
Advice on the Victorian legal system and how to find a lawyer.
External link
Lifeline 13 11 14
Provides access to 24 hour crisis support and suicide prevention services.
External link
Mental Health Legal Centre (MHLC)
Free legal services for people with mental ill health.
External link
Mental Health Tribunal
Makes decisions on whether patients need compulsory mental health treatment.
External link
State Trustees
Support for Victorians who can't manage their own affairs due to mental illness, injury or disability.
External link
Suicide Line
24-hour telephone counselling for people at risk of suicide or people concerned about someone else’s risk of suicide.
External link
Victoria Legal Aid
Helping Victorians with their legal issues. You can get free legal information online or over the phone.
External link
Victorian Bar
The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.