VCAT Annual Report 2019-20 now available

4 February 2021

In what has been an extraordinary year, VCAT met the challenges presented by COVID-19 whilst successfully delivering major initiatives and continuing to provide access to justice to all Victorians. 

Download the annual report:

• Annual report 2019-20 (PDF - 8.3MB)
• Annual report 2019-20 (Word -323KB) 

Our 2019/20 highlights include:

• launching a ground-breaking online application form for consumer disputes, leading to faster and better-quality processes and applications
• a new online Guardianship Hub for creating and managing applications about guardianship, administration and related matters
• commencement of digitising the Planning and Environment Division in response to the pandemic by creating smart application forms and developing an online platform for virtual hearings
• building on our relationship with the Koori community by establishing our Koori Engagement Team, which informs our approach to encouraging Koori participation
• opening our Oakleigh venue designed to meet users’ needs by incorporating technology to support digital evidence presentation and videoconferencing.
• expanding the Fast Track Mediation and Hearing service VCAT delivers in partnership with the Dispute Settlement Centre of Victoria for greater regional presence.

While this was not a normal year, VCAT settled over 75,000 cases for the Victorian community by adapting and modernising our approach.