About residential tenancies disputes

Learn about common residential tenancies disputes we can help with and what disputes we can't help with.

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Legislation that applies

Common disputes we help with

When making an application, you'll need tell us what your dispute is about and the section number of the legislation it matches.

Find your dispute type and section number

We help resolve residential tenancies disputes in Victoria between:

  • renters and rental providers
  • residents and owners of rooming houses
  • residents and owners of caravan parks
  • renters and the Director of Housing
  • site tenants and site owners
  • providers and residents of specialist disability accommodation (SDA)
  • providers and residents of supported residential services (SRS).

Rental Dispute Resolution Victoria (RDRV)

RDRV is our free dispute resolution service for renters and rental providers in Victoria. RDRV helps resolve the following disputes:

  • bond
  • compensation
  • excessive rent
  • repairs.

Visit the RDRV website

Disputes we can't help with

We can't help when there is a dispute between neighbours, co-renters (renters in the same property), or rental providers. You can get advice from Dispute Settle Centre of Victoria (DSCV). They provide free dispute resolution services across Victoria.

Visit Dispute Settle Centre of Victoria

We can't help with bond refunds where there is no dispute. Bond refunds can be made directly to Residential Tenancies Bond Authority (RTBA).

Visit Residential Tenancies Bond Authority

We can't help resolve residential tenancy disputes if one party lives in another state or is a Commonwealth government organisation or it is heard under federal law instead of Victorian law.

What we can't help with

Helpful information

Join a VCAT case

If someone was not named in the original application but believe they have a role in the case, you can apply to add them as a party.

/case-types/join-vcat-case

Respond to a VCAT case

When you get a notice from VCAT about a dispute, find out what this means for you and what you need to do.

/case-types/respond-to-a-vcat-case