What to expect

The Victorian Civil and Administrative Tribunal venue in Melbourne's Central Business District is located at 308 La Trobe Street.

The venue is also home to Rental Dispute Resolution Victoria and is located close to multiple public transport options, including the Melbourne Central and State Library train stations.

The conditions of entry are displayed at the entrance of the building. You can also find them on our website.

The building is open to the public, so for safety, everyone will pass through security screening. This includes moving through a metal detector and a belongings scan that may include a bag check.

There are some items you cannot bring into the building. This includes metal and glass objects such as cutlery, metal or glass water bottles, and perfume bottles.

If you do have restricted items with you, our security team can store them safely and you can collect them when you leave.

The security team may use other security assessments like the private screening area when metal detectors cannot be used.

We recommend you arrive 30 minutes before your hearing to complete the security screening and find where you need to go.

Once you are through security, you can find hearing information on the hearing schedule screens. You can also search on one of our information kiosks located throughout the building.

If you need support in preparation for your hearing, please talk to one of our staff. They can also assist you in making an application, lodging documents, and explaining VCAT and RDRV processes.

The venue is designed to make it easy for everyone to move around the building. All areas are accessible, including the entrance, lifts, bathrooms, and waiting areas on each floor.

The building has facilities to make your visit easier. You can use guest Wi‑Fi, vending machines, and cashless print and copy facilities.

There are charging stations on each floor for devices like phones and laptops and also for powered wheelchairs.

Hearing assistive technology is available using Auracast. Ask staff if you need help to connect.

You can expect safe and secure mediation and hearing rooms and comfortable waiting areas.

Quiet and Wellbeing rooms are available if you need a calm private space before or after your hearing. These rooms can also be used as multi-faith spaces.

A Parent's room is also available if you need help while you're at the venue.

There are volunteers who can provide non-legal information and referrals to support services.

There are also lawyers available who may be able to help, if you're at VCAT for a hearing but don't have a lawyer. You can ask staff at the service counters about the services available.

The venue is open between 8:30 am and 4:30 pm, Monday to Friday, with counter service open from 9 am.

Plan your visit and find out more about hearing processes and the support available at vcat.vic.gov.au. 

The Victorian Civil and Administrative Tribunal venue in Melbourne's Central Business District is located at 308 La Trobe Street. The venue is also home to Rental Dispute Resolution Victoria and is close to multiple public transport options, including Melbourne Central and State Library train stations. 

The conditions of entry are displayed at the entrance of the building and are also available on our website. 

The building is open to the public, so everyone must pass through security screening. This includes moving through a metal detector and a belongings scan that may include a bag check. The security team may also use other security assessments, such as a private screening area when metal detectors cannot be used. 

You cannot bring metal or glass objects into the building, including metal or glass water bottles, cutlery and perfume bottles. If you have restricted items, the security team can store them safely for collection when you leave.  

We recommend arriving 30 minutes before your hearing to complete security screening and find your destination within the venue.  

Hearing information is displayed on hearing schedule screens throughout the building. You can also search for information using the information kiosks. Not all hearings are published, so ask staff if you need assistance.  

The venue is designed to be accessible and easy to navigate. All areas are accessible, including the entrance, lifts, bathrooms and waiting areas on each floor.  

Facilities available include guest Wi Fi, vending machines, and cashless print and copy services. Hearing assistive technology is available using Auracast, and staff can help you connect if needed.  

The venue provides comfortable mediation and hearing rooms as well as spacious waiting areas. Charging stations are available in public waiting areas for phones, laptops and powered wheelchairs.  

You can connect your own device to the audio-visual equipment in hearing, mediation and meeting rooms. Digital tools in every room allow users to draw on and annotate documents.  

Meeting rooms can be booked before your visit or, in some cases, on the day. Staff can assist with bookings.  

The venue is open from 8:30 am to 4:30 pm, Monday to Friday, with counter services available from 9:00 am. Plan your visit and find out more about processes and support services at vcat.vic.gov.au.