Other organisations that may help

We can’t give you legal advice, but there are other organisations you can speak to about your dispute.

These organisations may be able to help. You can contact them before you come to VCAT, or after your case has started.

Other organisations that may help

Filter by case type

Residential tenancies

Aboriginal Housing Victoria (AHV)

Long term housing for Aboriginal and Torres Strait Islander people living in Victoria.

Anglicare Victoria

A range of programs to relieve financial and rental stress.

Anika Legal

Free online legal service that helps Victorian renters take control of their living situation.

ARC Justice

Housing help, legal help and tenancy advocacy services for people in Central and Northern Victoria.

Consumer Affairs Victoria (CAV)

Information and advice on renting and accommodation, estate agents, building and construction, shopping and trading. CAV help create a competitive and fair marketplace for businesses and consumers.

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Dear Landlord

A free online self-help tool for renters offered by Justice Connect to guide you through your options and help you take action.

Federation of Community Legal Centres

Help for people facing economic, cultural or social disadvantage who have been impacted by legal issues.

Good Shepherd

Borrow money for essentials. Good Shepherd offer No Interest Loan Scheme (NILS) to buy essential household items like fridges, washing machines, televisions, beds and clothes dryers.

Housing for the Aged Action Group

Free and confidential advice to older people living in rental accommodation.

Inner Melbourne Community Legal

Free legal assistance to disadvantaged people in the City of Melbourne.

Justice Connect

Free legal services for disadvantaged people and the community organisations that support them.

Launch Housing

Emergency shelter, crisis accommodation, specialist support, and rough sleeping service.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Mob Strong Debt Help

Free legal advice and financial counselling service for Aboriginal and Torres Strait Islander people.

National Debt Helpline

Free financial counselling and advice available online or over the phone.

Orange Door

Help for people who are experiencing or using family violence or who need support with the care and wellbeing of children and young people.

Peninsula Community Legal Centre (PCLC)

Free legal advice to people who live, work or study in Frankston, Casey, Cardinia, Glen Eira, Kingston and Mornington Peninsula.

Quantum

A range of services throughout Gippsland including youth crisis accommodation, tenancy advocacy and family violence support.

Residential Tenancies Bond Authority (RTBA)

Search for, lodge and pay residential tenancy bonds.

Safe Steps

Immediate and free service for all people experiencing family and domestic violence.

Services Australia (Centrelink)

Government payments and services for eligible Australians, including crisis payments.

South-East Monash Legal Service

Free and confidential legal help to people in the southeast, including the City of Greater Dandenong, Casey and Cardinia.

St Vincent de Paul (Vinnies)

A range of financial advice programs including budgeting and individual support services.

Tenants Victoria

Information and advice for renters of all property types.

The Salvation Army

Social services including financial support, counselling services, and homes for individuals and families experiencing social disadvantage.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Aboriginal Legal Service (VALS)

Legal advice and advocacy for Aboriginal and Torres Strait Islander people.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Victorian Public Tenants Association

Information and advocacy for public housing tenants and those on the wait list.

Wayss

Personalised support and places to stay for people at risk of or experiencing family violence, housing insecurity or homelessness in Dandenong, Casey, Cardinia, Frankston and parts of the Mornington Peninsula.

West Heidelberg Community Legal

Free, confidential legal support for vulnerable people living in Banyule.

YWCA

Social and affordable housing for women and gender diverse people.

Building and construction

Archicentre Australia

National provider of design architects and building assessment experts, offering independent advice for building, buying and renovating.

Australian Securities and Investment Commission (ASIC)

Australia’s integrated corporate, markets, financial services and consumer credit regulator. ASIC provide documents to confirm a company's status and registered address.

 

Building and Plumbing Commission

Bringing together regulation, dispute resolution and insurance into a single agency, making it easier for consumers and practitioners to access building and plumbing services and information.

Building Appeals Board

Specialist expert tribunal that makes decisions about matters relating to the  Building Act 1993 and the Building Regulations 2018.

Consumer Affairs Victoria (CAV)

Information and advice on renting and accommodation, estate agents, building and construction, shopping and trading. CAV help create a competitive and fair marketplace for businesses and consumers.

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Dispute Settlement Centre of Victoria

Provides free dispute resolution services across Victoria, as well as training and accrediting mediators to national standards.

Energy and Water Ombudsman Victoria

Resolves customer complaints and disputes about electricity, gas and water service providers.

Justice Connect Domestic Building Legal service

Free legal services for building owners experiencing disadvantage.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Victorian Building Authority

Regulates the building and plumbing industry in Victoria.

Goods and services

Australian Competition and Consumer Commission (ACCC)

Competition, consumer, fair trading and product safety regulator. They are responsible for making sure that individuals and businesses comply with Australian competition and consumer protection laws

Australian Securities and Investment Commission (ASIC)

Australia’s integrated corporate, markets, financial services and consumer credit regulator. ASIC provide documents to confirm a company's status and registered address.

 

Business Victoria

Comprehensive online resources designed to help Victorians start, run and grow their business.

Consumer Action Law Centre

Free and independent legal help and financial counselling. Based in Melbourne.

Consumer Affairs Victoria (CAV)

Information and advice on renting and accommodation, estate agents, building and construction, shopping and trading. CAV help create a competitive and fair marketplace for businesses and consumers.

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Dispute Settlement Centre of Victoria

Provides free dispute resolution services across Victoria, as well as training and accrediting mediators to national standards.

Fair Work Ombudsman

Information and advice about rights, obligations and fair work practices. Employers and employees can also find out about pay rates.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Review and regulation

Australian Health Practitioner Regulation Agency (AHPRA)

As part of the National Registration and Accreditation Scheme, they ensure that Australia’s registered health practitioners are suitably trained, qualified and safe to practise.

Births, Deaths and Marriages Victoria

Records all births, adoptions, marriages and deaths in Victoria. Registers domestic and caring relationships, changes of name, and provides certificates of events.

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Office of Racing Integrity Commissioner

Independent oversight of integrity matters across racing codes. Oversees Racing Victoria Ltd, Harness Racing Victoria and Greyhound Racing Victoria. Often involved in VCAT cases.

Office of the Health Complaints Commissioner

A free and confidential service if you have concerns about a health service provider or your health privacy.

Office of the Victorian Information Commissioner

Advice and guidance on freedom of information and privacy matters.

Services Australia (Centrelink)

Government payments and services for eligible Australians, including crisis payments.

Transport Accident Commission (TAC)

Support for those who have been injured on the roads. Promotes and oversees road safety in Victoria. Often a party to VCAT proceedings.

Victims of Crime Assistance Tribunal

Help and financial support for expenses that were a result of a crime, or that are likely to be a result of the crime.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Victorian Disability Worker Commission

Regulation of registered and unregistered disability workers in Victoria and investigation of complaints.

Worksafe Victoria

Enforces Victoria’s occupational health and safety and accident compensation laws.

Owners corporations

Australian Securities and Investment Commission (ASIC)

Australia’s integrated corporate, markets, financial services and consumer credit regulator. ASIC provide documents to confirm a company's status and registered address.

 

Consumer Affairs Victoria (CAV)

Information and advice on renting and accommodation, estate agents, building and construction, shopping and trading. CAV help create a competitive and fair marketplace for businesses and consumers.

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Dispute Settlement Centre of Victoria

Provides free dispute resolution services across Victoria, as well as training and accrediting mediators to national standards.

Federation of Community Legal Centres

Help for people facing economic, cultural or social disadvantage who have been impacted by legal issues.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Strata Community Association

Get news and information about issues affecting owners corporations.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Co-owned land and goods

Australian Securities and Investment Commission (ASIC)

Australia’s integrated corporate, markets, financial services and consumer credit regulator. ASIC provide documents to confirm a company's status and registered address.

 

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Dispute Settlement Centre of Victoria

Provides free dispute resolution services across Victoria, as well as training and accrediting mediators to national standards.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Guardians and administrators

Australian Unity Trustee Services

Financial advice and trustee services for all Victorians. Can be appointed as administrator in some circumstances.

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Equity Trustees

Financial administration services. May be appointed as an administrator by VCAT. They may also act as an executor.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Office of the Public Advocate

Advice on guardianship and advocacy matters for Victorians living with a disability. Also undertakes the role of guardian for some Victorians.

Perpetual Trustees

Financial advice and trustee services. This includes help with estate administration, trusts and tax management.

Seniors Rights

Information, support, legal advice and education for seniors. Legal services and advocacy for individuals experiencing elder abuse.

State Trustees

Support for Victorians who can't manage their own affairs due to mental illness, injury or disability.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Advocacy League for Individuals with a Disability (VALID)

Represents and supports adults with an intellectual disability.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Victorian Disability Services Commissioner

Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.

Villamanta Disability Rights Legal Service

Free legal services for people with disability, their carers and advocates.

Powers of attorney

Australian Unity Trustee Services

Financial advice and trustee services for all Victorians. Can be appointed as administrator in some circumstances.

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Equity Trustees

Financial administration services. May be appointed as an administrator by VCAT. They may also act as an executor.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Office of the Public Advocate

Advice on guardianship and advocacy matters for Victorians living with a disability. Also undertakes the role of guardian for some Victorians.

Perpetual Trustees

Financial advice and trustee services. This includes help with estate administration, trusts and tax management.

Seniors Rights

Information, support, legal advice and education for seniors. Legal services and advocacy for individuals experiencing elder abuse.

State Trustees

Support for Victorians who can't manage their own affairs due to mental illness, injury or disability.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Advocacy League for Individuals with a Disability (VALID)

Represents and supports adults with an intellectual disability.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Victorian Disability Services Commissioner

Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.

Villamanta Disability Rights Legal Service

Free legal services for people with disability, their carers and advocates.

Retail and commercial leases

Business Victoria

Comprehensive online resources designed to help Victorians start, run and grow their business.

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Victorian Small Business Commissioner

Helps to resolve small business and commercial tenancy disputes. Provides low-cost mediation for small business.

Disability Act cases

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Victorian Disability Services Commissioner

Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.

Planning

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Department of Energy, Environment and Climate Action (DEECA)

Working to ensure that Victoria has a safe and reliable water supply.

Know Your Council

Find your local council and understand how councils make decisions on planning permits.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Land valuation

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Department of Energy, Environment and Climate Action (DEECA)

Working to ensure that Victoria has a safe and reliable water supply.

Know Your Council

Find your local council and understand how councils make decisions on planning permits.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Valuer-General Victoria

Decides on council rating valuations and valuation for State Government property transactions.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Legal practice

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Federation of Community Legal Centres

Help for people facing economic, cultural or social disadvantage who have been impacted by legal issues.

Justice Connect

Free legal services for disadvantaged people and the community organisations that support them.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Aboriginal Legal Service (VALS)

Legal advice and advocacy for Aboriginal and Torres Strait Islander people.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Victorian Legal Services Board and Commissioner

An independent authority that regulates the legal profession in Victoria.

Environment and resources

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Department of Energy, Environment and Climate Action (DEECA)

Working to ensure that Victoria has a safe and reliable water supply.

Earth Resources

Department of Jobs, Precincts and Regions' Earth Resources website shares legislation about Victoria's earth resources, including extractive industries, mining, oil and gas.

Environment Protection Authority Victoria

Prevents harm from pollution and waste in Victoria. Works with the community, industry and businesses.

Know Your Council

Find your local council and understand how councils make decisions on planning permits.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Melbourne Strategic Assessment

The Melbourne Strategic Assessment program manages the impact of urban development on significant vegetation communities, plants and animals.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Traditional owners and Aboriginal heritage

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Department of Energy, Environment and Climate Action (DEECA)

Working to ensure that Victoria has a safe and reliable water supply.

First Peoples - State Relations

Responsible for the Victorian Government's work in the areas of cultural rights, self-determination, treaty and truth telling.

Heritage Victoria

Protects non-Aboriginal cultural heritage places and objects that are significant to the State of Victoria.

Know Your Council

Find your local council and understand how councils make decisions on planning permits.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Medical Treatment and Advance Care Directives

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Office of the Public Advocate

Advice on guardianship and advocacy matters for Victorians living with a disability. Also undertakes the role of guardian for some Victorians.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Equal Opportunity

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Victorian Equal Opportunity and Human Rights Commission

Information and education about equal opportunity and racial and religious vilification. They also provide a dispute resolution service and education, training and consultancy services.

Privacy and health records

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Office of the Health Complaints Commissioner

A free and confidential service if you have concerns about a health service provider or your health privacy.

Office of the Victorian Information Commissioner

Advice and guidance on freedom of information and privacy matters.

Services Australia (Centrelink)

Government payments and services for eligible Australians, including crisis payments.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Victorian Disability Services Commissioner

Improves services for people with a disability in Victoria. Resolves complaints raised by or on behalf of people who receive disability services.

Voluntary assisted dying

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Unreasonable flow of water between properties

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Department of Energy, Environment and Climate Action (DEECA)

Working to ensure that Victoria has a safe and reliable water supply.

Energy and Water Ombudsman Victoria

Resolves customer complaints and disputes about electricity, gas and water service providers.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.

Mental health

Court Network

Free community court support service that enables people to better understand and navigate the courts.

Law Institute of Victoria (LIV)

Advice on the Victorian legal system and how to find a lawyer.

Lifeline 13 11 14

Provides access to 24 hour crisis support and suicide prevention services.

Mental Health Tribunal

Makes decisions on whether patients need compulsory mental health treatment.

State Trustees

Support for Victorians who can't manage their own affairs due to mental illness, injury or disability.

Suicide Line

24-hour telephone counselling for people at risk of suicide or people concerned about someone else’s risk of suicide.

Victoria Legal Aid

Helping Victorians with their legal issues. You can get free legal information online or over the phone.

Victorian Bar

The professional association of barristers providing strong, independent legal representation. You can find a barrister yourself on the Victorian Bar website.