Support guides

Using your business account - How to manage users in myVCAT and myRDRV

The myVCAT / myRDRV business account will enable you to directly manage the users for your account.

First, navigate to your profile at the top right-hand side and select 'Manage users'. From this view, you can see the users, the branch which they're linked to, the role within that branch, and their status. That is whether they are active or inactive.

If a user leaves your organisation, as the business or branch administrator, it is your responsibility to remove access for that staff member. This means that you must deactivate their access.

To do this, select 'Manage' next to their name, and select 'Deactivate user'. If the user has cases linked to their profile, you will be prompted to reassign these cases before removing their access to your account.

To invite a new user to your account, select 'Add user'. Complete the required fields, select the branch and their role, and select 'Add user'. The user will then receive an email requesting them to activate their portal access.

If a user is inactive because they have left your organisation and they return, you can provide access by selecting 'Manage', and then 'Reactivate user'.

How to update your profile details

To update your profile information, navigate to your name at the top of the portal account and select 'Profile'.

From this page, you can update your phone number. Please remember that this is the number that will appear on all applications and notices that you create.

From here, you can also update your address, and once you are happy with the changes you have made, please select 'Save'.

You are only able to change your personal details, and if you need to update the company name or branch that you are assigned to, please ask your business administrator to email us at rtsupport@courts.vic.gov.au.

How to toggle between myVCAT and myRDRV

Using the myVCAT and myRDRV portal is an easy process. You only need to set up one account and your credentials will work for both portals.

When using myVCAT, simply navigate to your dashboard and select 'Go to myRDRV'.

The same will need to be done when using myRDRV. Navigate to your dashboard and select 'Go to myVCAT'.

How to upload documents

To upload documents using your myVCAT and myRDRV portal account, navigate to the case on your dashboard and select 'View details'.

If the case is assigned to you, you can complete the task request for documents in the 'Outstanding tasks' section.

If there are no active tasks and you wish to upload evidence, please scroll to the bottom of the page and select 'Upload documents'.

When you perform this yourself, you will see a dropdown menu and can select the appropriate category. I'm going to select 'Evidence' as the category and the 'Rental agreement' as the document type to upload.

From here, you will need to select the document you wish to upload. You will need to indicate that you acknowledge the terms and conditions, and then select 'Submit documents'.

If the other party does not have a myVCAT or myRDRV account, you will need to serve these documents to them, and this will need to be done using the agreed method of service.

If the other party has a myVCAT or myRDRV account, they will be notified that evidence has been submitted for this case.

How to complete tasks assigned to another user

To complete an action or task or upload documents for a case that's assigned to another user, navigate to the case on your dashboard and select 'View details'.

You then need to select 'Reassign case to me' and this will enable you to complete any actions on the case that you need to.

Once the case is assigned to you, scroll down to complete any tasks or uploads that you need to.

To assign the case back to the other user, you will need to navigate back to your dashboard.

From here, scroll down to the case in question and select the pencil icon. From your dropdown, select the user that you wish to reassign the case to.

The case will now be in the bottom section of your dashboard.

How to send a notice to yourself

To send a copy of a notice to yourself, go to the top of your dashboard and select 'View all notices'.

Navigate to the right-hand side where it says 'Get a copy of notice' and select it.

Please allow 30 minutes for this notice to appear in your nominated email account.

How to make an application based on a notice created in myVCAT

To make an application in your business account based on a notice that's been created in myVCAT, you need to go to the top of your dashboard and select 'View all notices'.

From this page, you can search accordingly. I'm going to search for a notice according to section type 91ZZB. You will then need to select 'Make an application'.

You won't be able to proceed with this application if you are trying to make it outside of the legislative timeframes.

If you've already made an application based on this selected notice, a warning will pop up and indicate that the application has already been created.

If you are within timeframe and there is no application, you'll be allowed to continue with the application.

How to make an application based on a notice not generated in myVCAT

To make an application in your myVCAT account based on a notice that has not been created in myVCAT, you need to go to the top of your dashboard and select 'Start an application'.

From this page, you need to answer the onboarding questions that will take you to the relevant application. For example, for this demonstration, we're going to make an application based on a 14-day notice to vacate for rent arrears, and I've generated this notice in the RT Hub.

First, you will answer 'No' to the question, "Did you create this notice in your portal account?”.

Then, select the type of notice you are making this application for.

You will then need to enter the termination date before you can continue.

Please note you will not be able to continue if you are making an application outside of legislative timeframes. For example, if you are making an application before the end date of the termination date, you will not be able to continue.

Once you have entered in all relevant information, please select 'Continue' to proceed with the application.

How to generate a rent arrears notice

Start by navigating to your dashboard.

To the left of the screen, select 'Create a notice'. You will need to complete the onboarding steps by selecting the type of residency, and you will then be able to select 'Notice to vacate'.

All available notices to vacate, based on your selections, will appear for you. For this example, I'll select a '91ZN, non-payment of rent'.

Select 'Continue' to proceed with the notice.

You will then need to provide the information regarding the rented premises, the renter, and the rental provider before you can proceed.

Select your method of service as permitted in the rental agreement, and then select the date you intend to send the notice to the renter.

Select 'Next' to continue.

The earliest possible termination date will be calculated for you. Enter in the requested information regarding the reason for the notice to vacate, and the required notice details will populate automatically.

Review your notice to vacate and select 'Complete'.

This notice will be emailed to you for you to send as per the selected service method.

How to generate a rent increase notice in myVCAT

Start by navigating to your dashboard.

To the left of the screen, select 'Create a notice'.

You will need to complete the onboarding steps by selecting the type of residency, who you are, and then select 'Notice of rent increase'.

Select 'Continue' to proceed with the notice. You will now need to provide the information regarding the rented premises, the renter's information, and the rental provider's information.

Select your method of service as permitted in the rental agreement and the date you wish to send the notice. Select 'Next' to proceed.

You will now need to enter in the requested information, and from here the increase amount will be auto-populated for you.

The earlier start date of the rent increase will be auto-calculated for you.

You then need to select the method used to calculate the rent increase.

For each method, you will see suggested text that will be displayed. You can customise this text to suit your rent increase.

Please review your notice before you finalise.

Your notice will be emailed to you for you to serve on the renter as the agreed method of service.

How to view closed cases

Your dashboard will automatically filter to all open cases.

To view closed cases in your myVCAT or myRDRV business account, navigate to the top right-hand side of your dashboard and select the 'Open/Closed' dropdown.

From there, select 'Closed' cases and 'Apply', and you will now see any closed cases assigned to your account.